Price Review and Customer Commitment
Monday, 25 January 2016 | andrew@thevanillavalley
Reviewing our Prices
Over the last few weeks, we have spent a lot of time examining our range of cake decorating products to make sure that we are providing what our customers need, at the right prices. We have a commitment to our customers both new and existing, to provide the most popular brands such as Renshaws, PME and Rainbow Dust at prices which are fair and competitive. The supply of cake decorating equipment and consumables has a strong online presence which in turn, makes it a very difficult thing to monitor. However, at The Vanilla Valley, we attempt to keep an eye on the market and make our prices on both everyday items and one-off purchases, as fair as we can.
Little by Little
With such a wide range of products now available, it is not an easy thing to keep an eye on but we wanted to let our customers know that we are working very hard at it. We have considered our most popular items, analysed our competitor’s prices and have started to make sure that if you shop at the Vanilla Valley, you will get a good deal. Supplying the everyday items such as cake boards, boxes and ready to roll icing at a competitive level, has become a genuine focus for us. Our aim is to get the price right on basic consumables, tools and edibles first and then move on to different sections of the cake supplies and baking equipment.
The Complete Service
Supplying our customers with products at the right prices is a vital goal for us but it is not the whole story. Alongside competitive prices must come a good product selection, great shipping prices and strong customer service. We are constantly looking for the latest products and gaps in our catalogue so that our customers don’t have to go anywhere else. New additions appear on our “NEW IN” page as soon as the reach us, so keep your eyes peeled!
Postage costs can always be the hidden sting in the tail when shopping online but not when shopping at The Vanilla Valley. For UK Mainland standard orders we like to keep it simple. If you spend under £30 then the shipping will cost £2.50. If you spend over £30 then it is FREE. Should you need to get your items quickly then we can provide a range of faster shipping options, all at very reasonable prices.
We love it when things go right with our customers online purchases but we appreciate that occasionally,” things happen”. That’s when our attention to strong customer service really shows. We pride ourselves on being on hand when a problem occurs. We provide telephone support, can trouble shoot via email or can even resolve issues via Facebook and Twitter. If you have a problem or simply would just like a helping hand choosing the right products, then please just ask.
Want to Save Even More?
As a final commitment to our customers, we like to offer them the chance to sign up for one of our Loyalty accounts and save even more. With a basic spend of only £100 over 6 months needed to retain the account and no set up fee, it really is an easy way get your cake decorating goodies at even better prices. This account also opens up exclusive offers and the chance to move to the next tier of savings with our Warehouse Account. To sign up for your Loyalty Account today just CLICK HERE.
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