Click and Collect Terms and Conditions

 

Place your order online via our website, selecting the ‘Click and Collect’ option from the delivery drop down once you reach the checkout stage.  Once we’ve received your order and picked your items*, which typically may take up to 4 hours, you’re then free to come and collect your order from our Nantgarw store within 2 working days**. Please quote your name and/or order number upon collection.


Orders placed in the morning will be available for collection from 13:00pm, any orders placed after 12:00pm will be ready for collection the following working day (Mon-Fri).  For example, if an order is placed for Click and Collect at 17:00pm your goods will be ready for collection from 13:00pm the following working day.


Please provide a telephone number and email so we can contact you in case there are any queries we need to raise with you.  Whilst we endeavour to ensure that our stock levels are correct on our site, we cannot guarantee that every item will be available in store. A refund or substitution may be offered on these occasions.


This is a Monday-Friday service and only available within shop opening times (9am – 5pm).  Click and Collect is not available on Saturdays or Bank Holidays, however our shop is open on Saturdays between 10am – 4pm should you wish to purchase your items in store.


(* This excludes special order items)
(** If the order is not collected within 2 working days the items will be returned to stock and a refund credited back into the payment account)

 

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