Frequently Asked Questions
Do you have a shop?
We do indeed! Our retail unit is based on the same premises as our manufacturing plant and can be seen on the Find Us page. In our shop we have examples of all of our cupcake stands and hold many of them in stock. We are also working very hard to become a one-stop-shop for all of your baking, sugarcraft and cake decorating needs. If it's on the website then it is in our retail unit plus we have a lot more consumables and new products coming in every week.
Where are you based?
We are based in Nantgarw, just outside Cardiff in South Wales. More detailed instructions can be found on our Find Us page.
About our Services
I need my order tomorrow can you help?
If you order and pay by 12.00pm with our next working day service we can have your order delivered the next working day.
Can we collect from you?
Yes, we do allow collections but this must be arranged prior to arrival. Items can be paid for in advance or we accept cash and debit/credit cards. We do not accept cheques or postal orders. Please present a printed order confirmation when collecting your goods.
Do you hire out Cake Stands and Tins?
Yes we do. From our retail unit you can hire a range of cake tins and novelty pans plus a small range of our bigger cupcakes stands. Unfortunately, we do not offer this service online.
Do you run cake decorating courses?
We have a workshop room which we hire out to tutors. Currently there are 4 tutors who make use of the room.
You can find details of all of these courses on our website here.
All bookings are made via the tutors, their contact details are on this page. If the courses available in our workshop are not suitable for your needs, these tutors do also run courses in other locations and may have other alternatives to offer.
Our Cupcake Stands
What are the stands made from?
All our stands are made from an acrylic sourced from Germany. The stands arrive with the manufacturer's original protective covering on, so there are no scratches or fingerprints. The clear stands are crystal clear and the coloured stands are solid colour. Our disposable stands are made from white corrugated cardboard.
How are the stands sent?
All of our stands are individually boxed as a flat pack kit. They are delivered by our courier or Royal Mail.
Are they difficult to assemble?
The stands are very simple to assemble and a full instruction sheet is provided with each one. Each piece slots together without the need for any tools, glue, screws, bolts or strange fixings common with flat pack products. Similarly the stand can be taken apart and replaced in the box for use at a later date.
How quick can you make a stand?
Depending on what you require, we can despatch most products within 24 hours. Our most popular items are kept in stock. Items paid for by 12.00pm are usually despatched that day.
Can we buy spare parts?
Yes, we have spare parts for all of our products which you find by clicking here. Our stands are all current so you shouldn't have any trouble with replacements parts if you lose or break a piece.