1. UK Mainland DeliveriesCertain Mainland Postcode Restrictions Apply - Please Read Section 2 Below Carefully Before Placing Your Order Delivery estimates are based on postal and courier transit times i.e the time that the package is likely to be processed and out for delivery, this does not include the day that the order is processed by The Vanilla Valley. Standard ServicesThese services apply to Mainland UK – See more information in the sections UK Islands & Highlands and International, for which shipping charges will apply at check-out. Standard - Small Parcel (Up to 5 Working Days)£2.99 or Free Shipping over £35 This service is suitable for most orders, however there are a handful of heavy or excessively large items for which only the Large Parcel service will be available. This includes light but large items over 17” and over, as well as some excessively heavy items, to include large cake drums, boxes, cake tins and our Vanilla Valley Roll Out mat. Items which may have restrictions will be indicated on the product page and in the basket. Free Shipping on orders over £35 applies to certain UK Mainland addresses only. To receive free shipping, the total product value must be over the £35.00 threshold after any discounts have been applied. For orders under £35, a £2.99 delivery charge is applicable which will be sent by the Royal Mail Tracked service and in most cases will be delivered within 3 working days of dispatch, but we would expect an order to be delivered within the time frame of 5 days at worst case scenario. Standard - Large Parcel (Up to 5 Working Days)£5.99 or Free Shipping over £50 This service is suitable for all products however this will be the only available Standard service for oversized or heavy items. Items which may have restrictions will be indicated on the product page and in the basket. Free Shipping on orders over £50 applies to certain UK Mainland addresses only. To receive free shipping, the total product value must be over the £50.00 threshold after any discounts have been applied. For orders under £50, a £5.99 delivery charge is applicable and your order will be carried by APC or DPD and in most cases will be delivered within 3 working days of dispatch, but we would expect an order to be delivered within the time frame of 5 days at worst case scenario. Express (2 Working Days) - From £3.99This option will be dispatched via Royal Mail's Tracked 48 service, unless the size, weight or value exceeds Royal Mail's limits, in these cases DPD will be used instead. Orders for this service must be placed before 12pm for same day dispatch (Monday to Friday), it will otherwise be sent the next working day. Deliveries are made on working days, Monday to Friday, delivery is not guaranteed on Saturday. Royal Mail's delivery aim for this service is two working days (Monday to Friday). The Vanilla Valley is currently receiving a 97% success rate for this service. If no one will be available to accept the package you can provide delivery instructions for a safe place that the parcel can be left; this is done so at your own risk. This is not a Royal Mail priority service and as such this time scale is not guaranteed, as such packages would not be considered late unless undelivered on the 3rd day. Your tracking number will be available on request. The amount payable for this service will increase dependant on the weight of the order. Next Working Day - From £6.99Next Working Day delivery is available for orders placed before 3pm for same day dispatch. This is NOT a guaranteed service, however DPD has a 98% success rate for this service. Please allow for courier delays when placing your order as this cannot be foreseen by the The Vanilla Valley. This is a next working day service, as such deliveries on this service are made Monday to Friday only. Deliveries are made between 9am and 6pm. If you provide a mobile number when you place your order you will receive a text from the courier on the morning of the delivery to advise the hour window the delivery will be made; this cannot be pre-selected by The Vanilla Valley. Someone will need to be present to accept the package as the delivery requires a signature. If no one will be available to accept the package you can provide delivery instructions for a safe place that the parcel can be left; this is done so at your own risk. You can enter this information during the checkout process. When selecting this service please provide a valid mobile number for the courier to contact you on; you will receive a text to notify you of your delivery slot and be provided with "in flight" options such as changing the day of delivery etc. The amount payable for this service will increase dependant on the weight of the order. |